"Software functionality and other services traditionally provided by internal IT departments will be increasingly delivered 'over the Net' via supply chains composed of multiple external service providers."

"During the next 10-20 years, there will be substantial growth in the use and acceptance of distance learning to either augment or replace traditional learning mechanisms. Within many business organizations, the dominant application of distance learning during the next decade will focus on cost reduction and simplified to accomplish essentially the same kind of training they perform today. Meanwhile, society at large will begin to use distance learning to facilitate forms of education that were not possible before."

"The present trend toward responding to each new challenge by increasing the load (and work hours) of knowledge workers will not persist. The already evident stress on knowledge worker retention obliges companies to rethink how they use people -- or use them up. Efficiency and productivity were the watchwords of the 1990s, but today the emphasis needs to be more on agility. The prescription for organizational agility is markedly different from the prescription for efficiency and productivity."

"The continuous partial attention mode will fundamentally change the workplace and therefore the systems we build. The CPA model will become a basic design pattern of human interaction."

"Systemic agile methods implementations across organizations are replacing the periodic 'rogue' project team implementations of previous periods."

"Driven by ongoing technology trends of miniaturization and mobile computing combined with an increasing phenomenon of information overload, more diversified groups of users and types of application environments, and user backlash against user-hostile interfaces, computer-based products and systems will gradually shift away from traditional user interfaces in the next few years and will adopt a variety of new forms and factors."

"Online social networks will become more important and will increasingly function like and have the significance of our more traditional real-world ("meatspace") social interactions."

Apple's App Store represents a new value proposition, one that is likely to have far-reaching consequences for the IT world. The sale of software through a brokered clearinghouse is likely to usher in an era of drastically changed software pricing and an entirely new take on the notion of open source software.