Editor's Note: Cutter Consortium asked Helen Pukstza to revisit this Advisor, originally published in 2000. Here she provides guidance for companies surviving the current economic climate.

Editor's Note: Cutter Consortium asked Helen Pukstza to revisit this Advisor, originally published in 2000. Here she provides guidance for companies surviving the current economic climate.

This week I want to talk about a problem I'm interested in and invite you to suggest options or products I haven't considered.

Editor's Note: Cutter Consortium asked Helen Pukstza to revisit this Advisor, originally published in 2000. Here she provides guidance for companies surviving the current economic climate.

Editor's Note: Cutter Consortium asked Helen Pukstza to revisit this Advisor, originally published in 2000. Here she provides guidance for companies surviving the current economic climate.

This week's announcement by retailer Best Buy that it is changing its privacy policy highlights just how meaningless customer data privacy policies actually are for consumers. Moreover, for our interests, it also makes one wonder just how much emphasis (or effort) companies should place on defining their privacy policies if they can change them to suit their needs any time they want.

This week's announcement by retailer Best Buy that it is changing its privacy policy highlights just how meaningless customer data privacy policies actually are for consumers. Moreover, for our interests, it also makes one wonder just how much emphasis (or effort) companies should place on defining their privacy policies if they can change them to suit their needs any time they want.

This week's announcement by retailer Best Buy that it is changing its privacy policy highlights just how meaningless customer data privacy policies actually are for consumers. Moreover, for our interests, it also makes one wonder just how much emphasis (or effort) companies should place on defining their privacy policies if they can change them to suit their needs any time they want.

This week's announcement by retailer Best Buy that it is changing its privacy policy highlights just how meaningless customer data privacy policies actually are for consumers. Moreover, for our interests, it also makes one wonder just how much emphasis (or effort) companies should place on defining their privacy policies if they can change them to suit their needs any time they want.

As Microsoft gets ready to release its first customer relationship management (CRM) product, there is a great deal of speculation as to whether or not Microsoft will come to dominate that market.

As Microsoft gets ready to release its first customer relationship management (CRM) product, there is a great deal of speculation as to whether or not Microsoft will come to dominate that market.

As Microsoft gets ready to release its first customer relationship management (CRM) product, there is a great deal of speculation as to whether or not Microsoft will come to dominate that market.

As Microsoft gets ready to release its first customer relationship management (CRM) product, there is a great deal of speculation as to whether or not Microsoft will come to dominate that market.

"There is nothing like the thought of having to pack your toothbrush on your way to prison in helping executives to focus on their role in corporate governance."

-- Alan Fels, Chairman of the Anti-Competition Commission, Australia, September 2002