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Mitigating Risks Associated with AI
December 12, 2019

Mitigating Risks Associated with AI

The Fundamental Components of an AI Strategy
December 12, 2019

At the Core: The Fundamental Components of an AI Strategy

Curt Hall
December 11, 2019

AI’s Potential Impact on CX

Four components of a business capability.
December 11, 2019

Building a Business Capability Model

Curt Hall
December 10, 2019

CX Management in the Enterprise, Part VI: AI and Other Advanced Technologies

Unintended consequences
December 10, 2019

The Rich World of Unintended Consequences

Software engineering
December 05, 2019

Get It Right: Evolutionary Pressures on Business Software

Design thinking
December 05, 2019

The Nitty-Gritty of Design Thinking

Kellen
December 04, 2019

A Closer Look at Size and Flow Metrics

Unhelkar
December 04, 2019

A Strategic Approach to Quality Issues in Big Data–Enabled Business Processes

Design for the Future
December 04, 2019

Design for the Future: Security, Safety, and Resilience Are Key for Smart Automation

December 03, 2019

The Cutter Edge: Adapting to Next Software Frontier, Mastering Sustainable Software, Blockchain Trends Webinar, Digital Shift

football
December 03, 2019

The Team Is Where It’s At!

Customer Journey Mapping Tools
December 03, 2019

Better CX Via Customer Journey Mapping Tools and Service Blueprints

Chief Customer Officer
November 28, 2019

Who’s in Charge Here? The Rising Role of the Chief Customer Officer

The Future of API Platforms
November 28, 2019

The Future of API Platforms and How to Get There

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