ENABLING DIGITAL TRANSFORMATION.
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Spotlight: Insight from the Experts
Mitigating Risks Associated with AI
At the Core: The Fundamental Components of an AI Strategy
AI’s Potential Impact on CX
Building a Business Capability Model
CX Management in the Enterprise, Part VI: AI and Other Advanced Technologies
The Rich World of Unintended Consequences
Get It Right: Evolutionary Pressures on Business Software
The Nitty-Gritty of Design Thinking
A Closer Look at Size and Flow Metrics
A Strategic Approach to Quality Issues in Big Data–Enabled Business Processes
Design for the Future: Security, Safety, and Resilience Are Key for Smart Automation
The Cutter Edge: Adapting to Next Software Frontier, Mastering Sustainable Software, Blockchain Trends Webinar, Digital Shift
The Team Is Where It’s At!
Better CX Via Customer Journey Mapping Tools and Service Blueprints
Who’s in Charge Here? The Rising Role of the Chief Customer Officer
The Future of API Platforms and How to Get There
Expert guidance in digital strategy, implementation, change management, and leadership, from new business and operating models to strategic cloud, IT restructuring to sustainable innovation.
Leverage data and the technologies that generate it, from IoT to AI/machine learning, wearables, blockchain, and more, to improve decision-making, enrich collaboration and enable new services.
Embed Agile into the fabric of your entire organization. Make your software, systems, and software organization a source of sustainable competitive advantage in an era characterized by constant change.