In a recent survey by Cutter Consortium of some 130 companies around the world, we found that business process analysis and redesign was a pressing issue at most companies. Of the responding companies, 83% are engaged in some kind of business process redesign today, and about the same number indicated that they would be doing more business process redesign in the near future.

"Can-do thinking makes risk management impossible. Since acknowledging real risk is defeatism, the risk management function in a can-do organization is restricted to dealing with those smallish risks that can be mitigated by quick action.

Two recent articles paint entirely different pictures of the impact of the current recession on the offshore IT industry.

Two recent articles paint entirely different pictures of the impact of the current recession on the offshore IT industry.

Two recent articles paint entirely different pictures of the impact of the current recession on the offshore IT industry.

The limitations of employee and organizational situational awareness and action space constitute important practical issues in any organization.

The limitations of employee and organizational situational awareness and action space constitute important practical issues in any organization.

Okay, so you've had your fill of ad hoc projects, each one done differently, most of them late, over budget, and plagued with more than their share of bugs. You're convinced that you need to impose order on the chaos and come up with a defined software development process.

In our two previous Business-IT Strategies E-Mail Advisors ( 9 and 23 January) we introduced discussions of our view that history matters when implementing customer relationship management (CRM) in the context of previous (or ongoing) enterprise resource planning (ERP) efforts.

In our two previous Business-IT Strategies E-Mail Advisors ( 9 and 23 January) we introduced discussions of our view that history matters when implementing customer relationship management (CRM) in the context of previous (or ongoing) enterprise resource planning (ERP) efforts.

I was on a conference call recently with a project that wasn't going well. The engineering team and the customer team were worried, but they were making progress, so they were ready to take the next step. In walks the project manager. "If we don't get the bug count down, we're going to get sued."

I was on a conference call recently with a project that wasn't going well. The engineering team and the customer team were worried, but they were making progress, so they were ready to take the next step. In walks the project manager. "If we don't get the bug count down, we're going to get sued."