The Customer Is Not Always Right
I once met James Harrington, who was "Mr. Reengineering" at Ernst & Young. We were talking at lunch after hearing a presentation he delivered. One of my colleagues at the table used the now-familiar phrase, "the customer is always right." Mr. Harrington had a different view on this -- one that has proven true time and again.
The Customer Is Not Always Right
I once met James Harrington, who was "Mr. Reengineering" at Ernst & Young. We were talking at lunch after hearing a presentation he delivered. One of my colleagues at the table used the now-familiar phrase, "the customer is always right." Mr. Harrington had a different view on this -- one that has proven true time and again.
Shifting Fortunes
The Customer Is Not Always Right
The Customer Is Not Always Right
Application Service Providers
Tracking the Right Technologies
Application Service Providers
The explosion of the Web has supported the rise of a new cadre of nomadic professionals, connecting to each other through the Internet.
Internet Maturity Model: Moving to Level 2
In the first two articles in this series (see 15 September and 13 October), I identified a maturity model for Internet technology adoption (below). This article focuses on how companies can move to Level 2.
Application Service Providers
The explosion of the Web has supported the rise of a new cadre of nomadic professionals, connecting to each other through the Internet.
Application Service Providers
The explosion of the Web has supported the rise of a new cadre of nomadic professionals, connecting to each other through the Internet.
Application Service Providers
Application Service Providers
Tracking the Right Technologies
The Consequences of High Productivity
Yourdon's Law and Flexibility
Last week I discussed the future of packaged applications and components. I've had several comments about it, and I decided to take another cut, treating things a bit more abstractly.
Yourdon's Law and Flexibility
Last week I discussed the future of packaged applications and components. I've had several comments about it, and I decided to take another cut, treating things a bit more abstractly.
The Business Component Factory
The Consequences of High Productivity
The Consequences of High Productivity
Yourdon's Law and Flexibility
Last week I discussed the future of packaged applications and components. I've had several comments about it, and I decided to take another cut, treating things a bit more abstractly.
Yourdon's Law and Flexibility
Last week I discussed the future of packaged applications and components. I've had several comments about it, and I decided to take another cut, treating things a bit more abstractly.
Reverse Engineering a Project
As an industry, software design has a long history of projects that run long and over budget. There are three main reasons why this happens.
