If you periodically conduct surveys of the users of IT services in your organization, how confident are you that the surveys measure everything in which you might -- or should -- be interested?
Advisor
About The Author
Kenneth Rau is an internationally recognized authority on IT strategic planning, governance, control, and performance measurement. Mr. Rau has conducted research, written, spoken, consulted, and practiced in these areas for more than 30 years, helping businesses increase the business value of IT. His current areas of focus are IT performance measurement, governance, financial and risk management, and IT organizational change management.… Read More
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