This Advisor looks at three of the challenges facing customer experience (CX) initiatives in the enterprise: problems providing seamless CX across all customer channels, a lack of CX professionals in the organization, and difficulty defining/mapping CX.
Advisor
Top 3 Challenges to CX Adoption in the Enterprise
By Curt Hall
Posted August 14, 2020 | Leadership | Technology | Amplify
About The Author
Curt Hall is a Cutter Expert and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology and application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), machine learning (ML), intelligent process automation (IPA), natural language processing (NLP) and conversational computing, blockchain for business, and customer… Read More
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