I've been working with a company that wants to apply analytics to its customer service operations. As a result, I thought it would be interesting to readers to read about how and where organizations are applying customer service analytics.
Advisor
About The Author
Curt Hall is a Cutter Expert and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology and application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), machine learning (ML), intelligent process automation (IPA), natural language processing (NLP) and conversational computing, blockchain for business, and customer… Read More
Don’t have a login?
Make one! It’s free and gives you access to all Cutter research.