This Executive Update discusses the thinking behind employing artificial intelligence (AI) in an organization through “augmentation.” It presents a case study on how a superregional bank implemented a cognitive contact center by using an AI framework called HALO — Human Augmented Learning Organization — and showcases the meaning of “AI as a practice” within an organization.
Executive Update
          HALO: The Human Augmented Learning Organization
Posted April 11, 2018 | Leadership | Technology |  
 
    
        Don’t have a login?
    
    
      Make one! It’s free and gives you access to all Cutter research.
    
    
    
    
  


 
