Working in technologically and organizationally complex, globalizing environments, modern middle managers (MMs) are now found to be the glue that holds organizations together. 1 Senior managers will make the agenda-setting decisions that determine an organization's course, but MMs have considerable influence on the long road to implementation. They make day-to-day choices and key tradeoffs that escape top management's attention, know-how, and interest yet are central to performance.
Executive Summary
Middle Management in Outsourcing and Offshoring: Cost to Be Minimized or Key Resource?
Posted April 30, 2010 | Leadership | Leadership |
About The Author
Leslie P. Willcocks has an international reputation for his work on global management, outsourcing, e-business, information management, IT evaluation, strategic IT, and organizational change. He is a Professor of Technology Work and Globalization in the Department of Management at the London School of Economics and Political Science (LSE). Dr. Willcocks also heads LSE's Outsourcing Unit Research Centre. For the past 25 years, he has served as… Read More
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