As 2009 came to a close, Royal Dutch Shell announced that it would be outsourcing thousands of its jobs to low-cost, low-wage countries. While IT outsourcing is not uncommon, what made this news unusual was that some of those outsourced jobs were in finance operations. To be sure, the scope of Shell's IT outsourcing is significant and noteworthy in its sheer size.
Article
Peering Through the Economic Fog: IT Managers Taking Steps Toward Value Creation
By Dennis Adams
Posted December 31, 2009 | Leadership | Cutter Benchmark Review
About The Author
Dennis A. Adams has worked in higher education for over three decades in the areas of information systems, leadership, entrepreneurship, and strategy. Mr. Adams has published articles in journals such as Interfaces, Information Systems Research, The DATA BASE for Advances in Information Systems, MIS Quarterly, and Information & Management and was a contributor to Cutter Benchmark Review. His research interests include leadership and the… Read More
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