With the dot-com shakeout and the general malaise infecting the economy, you'd almost think that business intelligence (BI) analytics for business-to-consumer (B2C) personalization had become a dirty term. Last year at this time, vendors were tripping over themselves to enter the B2C analytics and "personalization" market.
Advisor
Personalization, Dot-Coms, Continental Airlines, and Personify
By Curt Hall
Posted May 7, 2001 | Leadership | Technology |
About The Author
Curt Hall is a Cutter Expert and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology and application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), machine learning (ML), intelligent process automation (IPA), natural language processing (NLP) and conversational computing, blockchain for business, and customer… Read More
Don’t have a login?
Make one! It’s free and gives you access to all Cutter research.