When you came to work today, did you encounter a big surprise? A reall-lly BIG surprise with a major program initiative? If not today, did it happen yesterday, or last week, or last month? Is it one that may cost significant time, effort, and money to resolve? Anyone who has worked on major IT programs for any length of time in their career has experienced, or will encounter, that inevitable day when their best-laid plans have gone awry!