Leveraging ROI as a key service-level agreement (SLA) target in IT services contracts for some is an innovative use of a not-so-very-innovative financial technique. Innovations are often startling, and some service providers are likely to find it so. Consider it anyway.
Advisor
ROI: A Sourcing SLA Target with Punch
By John Berry
Posted March 12, 2008 | Leadership | Leadership |
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