As I explain in this Executive Update, service leadership is about doing the right thing for the right reasons and making principled, fact-based decisions.
Executive Update
Service Leadership as a Competitive Advantage: Building the Culture, Enabling Engagement, and Leading by Example
Posted October 26, 2015 | Leadership |
About The Author
Peter McGarahan is Senior Director of IT for First American and an industry expert and thought leader in global IT service management. He is also the founder of McGarahan & Associates and offers 30 years of business, IT, and service leadership experience. Mr. McGarahan enjoys sharing his lessons learned and career experiences through published articles and presenting at industry conferences. He has received various industry awards and honors… Read More
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