Article

The Whole Customer Experience: Competing Beyond Products and Services

Posted June 18, 2018 | Leadership | Amplify
customer

This article provides specific ideas on how to improve CX, larded with examples, good and bad, from literature, case files, and first-hand experience.

About The Author
Paul Clermont
Paul Clermont is a Cutter Expert. He has been a consultant in IT strategy, governance, and management for 40 years and is a founding member of Prometheus Endeavor, an informal group of veteran consultants in that field. His clients have been primarily in the financial and manufacturing industries, as well as the US government. Mr. Clermont takes a clear, practical view of how information technology can transform organizations and what it takes… Read More
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