Dwayne Phillips has been a computer and systems engineer with the US government since 1980. He coauthored It Sounded Good When We Started, Working with People on Projects with Roy O'Bryan and wrote The Software Project Manager's Handbook, Principles That Work at Work , now in its second edition. Dwayne Phillips can be reached at d.phillips at computer.org. His Web site ishttp://dwaynephillips.net.