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Koni Thompson

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Outsourcing: From Chaos to Calm
A Quality Model for Effective Communication with Your Vendor
Outsourcing in the Real World: Stories from the Front Line
Outsourcing in the Real World: Stories from the Front Line
Should You Baseline, Benchmark, or Both?

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	Making Agility Stick Survey Data
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	Determining IT's Strategic and Tactical Roles
	Power of Drudgery, Power of Agency, Power of Strategy

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Research
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Arthur D. Little