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Scott Mackin

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Characteristics of a Successful Politician

New Research

	The Team Is Where It’s At!
	Better CX Via Customer Journey Mapping Tools and Service Blueprints
	Who’s in Charge Here? The Rising Role of the Chief Customer Officer
	The Future of API Platforms and How to Get There
	Digital Architecture: The Spark for Transformation — An Introduction
	Strategies to Meet the Challenges of Dissent

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Practices
Products & Services
Experts
Arthur D. Little
About