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Ted Collins

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Application Vitality: Stability Through Managed Change
Application Vitality: Stability Through Managed Change

New Research

	Better CX Via Customer Journey Mapping Tools and Service Blueprints
	Who’s in Charge Here? The Rising Role of the Chief Customer Officer
	The Future of API Platforms and How to Get There
	Digital Architecture: The Spark for Transformation — An Introduction
	Strategies to Meet the Challenges of Dissent
	A Step Toward Deep AI

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