August 2000 IT Metrics Strategies

8 | 2000

ITMS subscriber surveys tell us what you're looking for to help you with your job. Requests for case studies top the list, so I've included two in this issue.

Research
Experts
About
Arthur D. Little

	"Whiteware" for the Mind: The Continuing Role of Appliances in the Big Data Environment
	Finding the Common Ground Between Customers and IT
	Value, Benefits, Outcomes, Results, Returns, and Options: Justifying Architectural Overheads
	Value, Benefits, Outcomes, Results, Returns, and Options: Justifying Architectural Overheads
	Contrasting Efficiency with Effectiveness
	Viewing Future Requirements

August 2000 IT Metrics Strategies

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