May American Programmer

5 | 1996

	CIO Leadership and Effectiveness: IT's a Wonderful Life
	CIO in the Information Age: Build Transitional Capital, Become a Free Agent
	The Role of the CIO Survey Data
	The Long Tail: The Changing Role of Strategy, Systems, and Operations in the Era of the Informed Customer
	Turning the Long Tail on Its Head: Consumer Evolution and Informedness
	Carrying the Long Tail: Elevating Staff Ability to Manage Complexity at the Point of Sale