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Insight
This issue of Cutter Benchmark Review is the sixth installment in our annual series forecasting technology trends. As faithful readers know, in this issue we examine the range of IT developments that have either surfaced or endured in the past year and look back across previous years to see how the technology landscape is evolving. We also reflect on the multitude of contributing factors that will influence your decision-making processes as you consider your options for change (or staying the course) in the near future. We believe the two sometimes-opposing viewpoints of our contributors will give you much to think about as you come to your own conclusions. We hope that you find this annual IT trends issue of CBR interesting and useful and that it gives you plenty of food for thought as you evaluate your technology use and priorities for this year.
As CBR's annual survey on IT trends tells us, there are positive signs that IT organizations are positioned for renewed growth, and many companies expect to be hiring IT professionals in 2011.
As you know, we revisit this survey each year, keeping some questions to enable trend analyses and introducing others as new technologies gain prominence and new trends emerge and strengthen.
Complex Adaptive Systems
A complex system is a system composed of interconnected parts that as a whole exhibit one or more properties (behaviors) not obvious from the properties of the individual parts.
Information technology systems tend to fall into two categories: a) back-office, a-few-people-care-and-most-endure systems or b) front-office, touches-the-customer, core-competency systems that get significant attention. For decades, IT was frequently perceived as the default owner of the back-office systems.