Business Transformation Requires Transformational Leaders

Leadership and teaming skills are front and center in times of rapid change. Meet today’s constant disruption head on with expert guidance in leadership, business strategy, transformation, and innovation. Whether the disruption du jour is a digitally-driven upending of traditional business models, the pandemic-driven end to business as usual, or the change-driven challenge of staffing that meets your transformation plans — you’ll be prepared with cutting edge techniques and expert knowledge that enable strategic leadership.

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Insight

Everything I never knew I always wanted.

-- From the movie Fools Rush In

Now why didn't I think of that?

-- Everybody

For many years, we have been recommending that IT organizations think of themselves as a service business, with five fundamental service portfolios (you can refer to my previous Business-IT Strategies Advisors and Executive Reports for further discussion of these portfolios):

Corporate survival and growth depend on innovation to provide new products and new ways of doing business. Innovation cannot exist without risk, yet organizations must be risk-averse to survive in difficult times. This creates a paradox, as a key risk is the inability to innovate. The relationship between risk and opportunity is a difficult one. Risk presents both challenges and new possibilities.

Again and again, I'm reminded that customer relationship management (CRM) involves more that just up-selling and cross-selling. In fact, I sometimes wonder whether organizations sometimes use CRM merely as an excuse to placate themselves for failing to address bad business practices.

Cloud computing has a lot in common with longstanding forms of outsourced data processing services. There are some key differences, however, and these differences need to be appreciated. The expertise that user organizations have garnered from these older practices will serve them well in harnessing cloud computing, but it is advisable to extend that expertise. The potential benefits need to be sifted through, and measures need to be put in place to ensure that the full potential of cloud computing is realized.

Abstract

People born in the last two decades have grown up with electronic devices in their hands. Their patterns of device use, thought, and behavior are different from those of previous generations.

The accompanying Executive Report investigates the impact of two contrary impacts of device usage on corporate IT. On the one hand, young and progressive users are adopting new devices and using them on the move. On the other, large numbers of people move much more slowly and retain a strong preference for the devices, interfaces, and behaviors that worked well for them in the past and that they are habituated to.

There has been much written about the challenges associated with leading inside an IT organization. Books talk about the need to understand the mind of the highly technical employee. IT magazines have recently touted the "new" style of CIO that is shaping the organization within successful companies across the world. Despite the attention, many companies find they lack effective leadership among their midlevel and frontline managers. Our authors have differing views about what makes a good leader, but there is one common thread. The success of an IT organization is directly affected by the kind of leader you are -- and the kind of leaders you develop. As you read through these articles, I'm sure you will find many insights that apply to you or your team leaders. (Not a member? Download your complimentary copy here.)