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Insight
Abstract
Organizations seeking to raise their quality of IT management might consider the concept of the business services catalog, a centralized electronic compendium of administrative and application services that helps employees get work done. The services catalog concept is a process requirement of the IT Infrastructure Library V3 (ITIL V3).
Are agile projects more successful in the sense that they deliver more functionality with fewer defects, in the words of XP visionary and Cutter Senior Consultant Kent Beck? Specifically, how do agile projects compare to waterfall or plan-based projects? If your company is considering switching to agile, what might you expect? What have other companies experienced?
The inclusion of the services catalog concept in the IT Infrastructure Library (ITIL) methodology is not just the best place to begin methodology implementation but also represents a potent approach to IT management improvements for organizations in desperate need of them.
Abstract
A large amount of information is available describing the potential benefits of service-oriented architecture (SOA) as well as the best practices, architecture guidelines, and design patterns to achieve them. However, putting SOA to the test in a real-world project always provides the most valuable insights.
This Executive Update is about implementing outsourcing. We will discuss the analysis of the situation we intend to outsource, the enforcement of service-level agreements (SLAs) and operation-level agreements (OLAs) between areas, the contractual aspects that shelter us, and the development of requests for information (RFIs) as well as the preparation of requests for proposal (RFPs). Finally, related to implementation is an element frequently forgotten: the possibility to reconsider the current internal organizational structure.
With this issue of Cutter Benchmark Review we focus on a very tangible problem that all modern organizations face: maximizing their investments in Web site design. How to maximize the ROI of a Web presence is an important challenge for organizations since, today, the Web is a key customer-interaction touch point for all but the very small firms. Web sites are one of the primary engines through which customers transact with an organization, access support services, and engage in after-sales service.
Domain
IT strategy
Assertion 175:Those organizations with years of application development and no application cleanup are discovering the large cost of "application gridlock."