Strategic advice to leverage new technologies

First came the realization that the collective knowledge of an organization or, for that matter, the individual knowledge of its members, is not solely held in libraries of documents.

Adopting agile as an operating methodology involves more than just operational change, it encompasses a mindset change.

Business process modeling lies at the core of all attempts to visualize and manage business processes.

Recently I had occasion to review software engineering position descriptions to try to understand what skills were sought after for entry-level software engineers. Much to my chagrin, I found that the top-level requirements, and for the most part the secondary requirements, made no mention of knowledge of how to develop secure software, how to avoid coding vulnerabilities, how to do threat modeling, and so on.

A recent experience with my ISP got me thinking a lot about the role social media can play in customer service and how companies looking for immediate payback may be missing the bigger picture when it comes to social media monitoring and analysis.

Governments utilize lawful interception (LI) as a means of law enforcement. LI consists of obtaining telecommunications data -- both the signaling information and the content of the communications themselves -- in order to identify and circumvent potential threats and crimes and to gather evidence against the perpetrators.

The "secret sauce" of agile productivity at the team level is that everyone does the most important thing at any point in time. Instead of following a rigid plan in which it takes months, and possibly years, to act on feedback, agile methods are geared toward immediacy of feedback and subsequent adaptation.