Strategic advice to leverage new technologies
Technology is at the heart of nearly every enterprise, enabling new business models and strategies, and serving as the catalyst to industry convergence. Leveraging the right technology can improve business outcomes, providing intelligence and insights that help you make more informed and accurate decisions. From finding patterns in data through data science, to curating relevant insights with data analytics, to the predictive abilities and innumerable applications of AI, to solving challenging business problems with ML, NLP, and knowledge graphs, technology has brought decision-making to a more intelligent level. Keep pace with the technology trends, opportunities, applications, and real-world use cases that will move your organization closer to its transformation and business goals.
Insight
IT departments, like any business, are constantly being asked to excel in three dimensions simultaneously: quality of services, operational efficiency, and customer care. When you think about it, isn't that all there is? But you know what? It can't be done: you can't excel in all three at once. If you try, you won't be consistently outstanding at any one, let alone all three, and you'll just wind up in the "muddled middle."
As companies gain more experience and become more adept at business process optimization, they are beginning to examine the use of simulation tools for modeling and analyzing business processes.
IBM's recent acquisition of SRD -- a vendor of "identity resolution management" technology -- helps shed some light on this very interesting application of data cleansing software.
Business intelligence (BI) vendor Cognos has acquired Optima Analytical Solutions S.A., of Spain, for an undisclosed amount. Optima is an established financial performance management solutions provider with a strong presence in the Spanish market. Optima will continue its operations in Spain under the name Cognos Espana.
A survey Cutter conducted (in November 2004) of 110 end-user organizations' business performance management practices indicates that more than one-quarter are providing proactive alerting capabilities for use with their business performance management solutions.