Strategic advice to leverage new technologies
Technology is at the heart of nearly every enterprise, enabling new business models and strategies, and serving as the catalyst to industry convergence. Leveraging the right technology can improve business outcomes, providing intelligence and insights that help you make more informed and accurate decisions. From finding patterns in data through data science, to curating relevant insights with data analytics, to the predictive abilities and innumerable applications of AI, to solving challenging business problems with ML, NLP, and knowledge graphs, technology has brought decision-making to a more intelligent level. Keep pace with the technology trends, opportunities, applications, and real-world use cases that will move your organization closer to its transformation and business goals.
Insight
In our two previous Business-IT Strategies E-Mail Advisors ( 9 and 23 January) we introduced discussions of our view that history matters when implementing customer relationship management (CRM) in the context of previous (or ongoing) enterprise resource planning (ERP) efforts.
Gerstner and IBM
Translation, Please
I was on a conference call recently with a project that wasn't going well. The engineering team and the customer team were worried, but they were making progress, so they were ready to take the next step. In walks the project manager. "If we don't get the bug count down, we're going to get sued."
CORPORATE SATISFACTION WITH
XML Use on the Rise
This article is based on a Cutter Consortium survey on XML-related data conducted in the second quarter of 2001.
There's no shortage of XML hype these days, but it's nevertheless a very new standard. In most cases, when people talk about XML, they are assuming it can do things that are well beyond the basic XML standard issued by the World Wide Web Consortium (W3C). I've argued that there are really four issues to consider:
XML Infrastructure and Tools
In the last article, I focused on core XML updates DOM and Schema. Here, I want to focus on broader architectural issues. I've already discussed the fact that XML can serve two functions: it can pass text between human users or pass data between software applications. When XML functions in the second mode, it starts to function as a middleware system. Before it can do this, however, it must be extended in a number of ways.
XML Languages
In this article, I'll focus on XML languages. One key to understanding the value of XML is recognizing that XML is a metalanguage -- it allows the creation of tailored languages that describe data that can be passed from one user or application to another. In essence, anyone can create an XML language simply by agreeing to use a given set of XML tags in a consistent manner.

