Strategic advice to leverage new technologies
Technology is at the heart of nearly every enterprise, enabling new business models and strategies, and serving as the catalyst to industry convergence. Leveraging the right technology can improve business outcomes, providing intelligence and insights that help you make more informed and accurate decisions. From finding patterns in data through data science, to curating relevant insights with data analytics, to the predictive abilities and innumerable applications of AI, to solving challenging business problems with ML, NLP, and knowledge graphs, technology has brought decision-making to a more intelligent level. Keep pace with the technology trends, opportunities, applications, and real-world use cases that will move your organization closer to its transformation and business goals.
Insight
Meeting the challenges of today's business world essentially requires reinventing a company's approach to conducting business. To do this, companies must focus on increased collaboration between people and organizational entities -- that is,people-centric knowledge management.
Cutter Consortium continues to survey companies about their customer relationship management (CRM) practices. In this Executive Update, we discuss findings on a number of CRM issues, including:
With the bursting of the dot-com bubble over the last year, some of the pressure for pushing IT departments onto the Internet has lessened. This is all to the good, as many companies were adopting off-the-shelf solutions that really did not fit their needs or were building poorly thought-out B2B or B2C implementations.
Executive Report
Will the Real Agile Processes Please Stand Up?
In February 2001, a group of "who's who" in software development methodologies convened in Snowbird, Utah, USA, to create the Agile Alliance and deliver a Manifesto for Agile Software Development (www.agilealliance.org). The Agile Alliance is a group of methodologists who have shed the use of traditional methodologies and processes. This decision was not taken lightly.
Executive Summary
Will the Real Agile Processes Please Stand Up?
In today's fast-paced, fiercely competitive world of commercial new-product development, speed and flexibility are essential. Companies are increasingly realizing that the old, sequential approach to developing new products simply won't get the job done.1
A large e-business database vendor had to deliver a Java application to a key customer within 6 months and support it for at least another 18. Joe Mellow, the project manager, estimated that 145 new classes would have to be developed to deliver the functionality. He also knew that his budget was meager, and the expected revenue from this engagement was barely sufficient to cover his development and support costs.
BUSINESS PROCESSES AND