Q: Does IT deliver value? (% of managers who agree that it does, 2008-2011)
Bob Benson happily reports an upwards trend in business management's perception of the value IT's delivers. He states, "In my client and workshop experience, companies whose business management does not believe IT delivers value are much more difficult to work with. That is, when business managers do not see IT delivering value, they are much more resistant to participating in governance, or assisting in planning and prioritization. Most often, IT folks have built few relationships with business managers, which simply adds to the 'value disconnect.' This is unfortunate."
* Excerpted from "Strategic IT Planning Does Matter" (
), Cutter Benchmark Review, Vol 11, No 2