How satisfied are you with your current client-vendor relationship?
In a business environment where so many resources are dedicated to client-vendor relationships, the level of satisfaction is telling. Rudy Hirschheim, David Murungi, and Santiago Pena of the E.J. Ourso College of Business, Department of IS, Louisiana State University (LSU,USA) explain, "The hazards of not taking the next step in the outsourcing relationship can be seen in the results of this month's CBR survey on the client-vendor relationship. The data shows that the majority of respondents have low levels of satisfaction with their outsourcing arrangement. In fact, only 33% say they are either very satisfied or extremely satisfied. That leaves 67% who range from being somewhat satisfied to extremely dissatisfied. This result is significant enough to the beg the questions: Why do we observe such a low level of satisfaction? What can organizations do to improve the probability of success in their outsourcing arrangements."
*Excerpted from "Excerpted from "Client-Vendor Relationships: Toward the Relationship Paradigm,," Cutter Benchmark Review, Vol. 9, No. 11 (
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