Cutter Business Technology Council Fellow Tim Lister's recent Council Opinion (Vol. 3, No. 8) discusses the continuous partial attention (CPA) phenomenon first described by Linda Stone (then of Microsoft) in a January 2001 New York Times article.

Cutter Business Technology Council Fellow Tim Lister's recent Council Opinion (Vol. 3, No. 8) discusses the continuous partial attention (CPA) phenomenon first described by Linda Stone (then of Microsoft) in a January 2001 New York Times article.

How much are you spending on technology? Who pays for what? How do you determine funding responsibilities? And how do you determine how to pay for infrastructure, applications, R&D, and ongoing technology management? These are huge issues -- especially when you consider that the US spends more than one trillion dollars a year on hardware, software, and services. Yes -- a trillion dollars!

How many of us wrestle with the question "who should report to whom?" several times a year? Have your efforts to "reorganize" the business-technology relationship been proactive or reactive? Often, because some influential people complain about the relationship, things change. But reactive changes usually don't last long.

How many of us wrestle with the question "who should report to whom?" several times a year? Have your efforts to "reorganize" the business-technology relationship been proactive or reactive? Often, because some influential people complain about the relationship, things change. But reactive changes usually don't last long.

Imagine that you were going to build an IT outsourcing process from the ground up -- that is, you didn't have to deal with existing constraints or "the way we've always done it around here." How would you do it? What capabilities would be critical to maintain a high degree of outsourcing success and ongoing business customer satisfaction?

Imagine that you were going to build an IT outsourcing process from the ground up -- that is, you didn't have to deal with existing constraints or "the way we've always done it around here." How would you do it? What capabilities would be critical to maintain a high degree of outsourcing success and ongoing business customer satisfaction?

As outsourcing has evolved over the past 10 years, many new trends have developed. Client companies have become more adept at maximizing the value received through outsourcing using a number of methods.

As outsourcing has evolved over the past 10 years, many new trends have developed. Client companies have become more adept at maximizing the value received through outsourcing using a number of methods.

Assertion #60 from the Cutter Business Technology Council states:

Assertion #60 from the Cutter Business Technology Council states:

Assertion #60 from the Cutter Business Technology Council states:

You can tell a lot about a company by the discipline it practices. Some companies perform due diligence, while others make decisions based on what the brother-in-law thinks. There are also consultants who will tell you how to think -- for a price, of course.

You can tell a lot about a company by the discipline it practices. Some companies perform due diligence, while others make decisions based on what the brother-in-law thinks. There are also consultants who will tell you how to think -- for a price, of course.

You can tell a lot about a company by the discipline it practices. Some companies perform due diligence, while others make decisions based on what the brother-in-law thinks. There are also consultants who will tell you how to think -- for a price, of course.

The inherent tradeoff between agility and quality is an intuitive concept. With everything else kept the same, increasing agility typically decreases quality and vice versa. Agile decision-making, for example, is often exercised at the expense of exhaustive and time-consuming analyses.

The inherent tradeoff between agility and quality is an intuitive concept. With everything else kept the same, increasing agility typically decreases quality and vice versa. Agile decision-making, for example, is often exercised at the expense of exhaustive and time-consuming analyses.

The inherent tradeoff between agility and quality is an intuitive concept. With everything else kept the same, increasing agility typically decreases quality and vice versa. Agile decision-making, for example, is often exercised at the expense of exhaustive and time-consuming analyses.