In our two previous Business-IT Strategies E-Mail Advisors ( 9 and
February 5, 2002 | Authored By: Mark Richards
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Managers often struggle with the decision of whether or not to significantly modify the customer relationship management (CRM) and other software packages they have just purch
March 12, 2002 | Authored By: Mark Richards
In our prior Business-IT Strategies E-Mail Advisor ( 9 January 2002), we introduced a discussion of our view that h
January 22, 2002 | Authored By: Mark Richards
Customer relationship management (CRM) has emerged as the next major wave in the movement of firms toward the goal of tying together their value chain through the use of enterprise-level
January 8, 2002 | Authored By: Mark Cotteleer, S Richards, Dion Richards, Haldon Richards, Melissa Richards, Mark Richards