The critical 20th-century management skill -- making things and people fit into systems that execute efficiently -- will inevitably be transcended by a different 21st-century critical management skill: creating the conditions in which people of widely varying backgrounds, behaviors, and inclinations can maximize their particular contributions to economic value. This is certainly happening in most firms in developed economies, yet most managers (especially IT managers) have not yet come to grips with it.
September 1, 2015 | Authored By: Robert Austin, Tom DeMarco, Lynne Ellyn, Mark Seiden, Lou Mazzucchelli, Ronald Blitstein, Tim Lister