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Collaborating on work across distances has always been difficult. We fly groups together to work temporarily as a single team on a critical project issue. We have regularly scheduled conference calls; we have videoconferencing rooms. We rely deeply on e-mail to stay in step. We try to build single Web-based repositories of project knowledge that are accessible throughout an organization. It has all been a struggle. Distance is misunderstanding. Distance is wrong interfaces. Distance is friction. But now we are witnessing the positive effects of distance beginning to shrink. The next generation of collaboration tools is here, or at least the early arrivals are here. Broadband access is the underlying technology for all these tools. The videoconference room is dead, and collaboration is moving out of meetings and into its most useful place: the daily lives of project members.
April 30, 2004 | Authored By: Tim Lister, Tom DeMarco, Ken Orr, Lynne Ellyn, Christine Davis
The critical 20th-century management skill -- making things and people fit into systems that execute efficiently -- will inevitably be transcended by a different 21st-century critical management skill: creating the conditions in which people of widely varying backgrounds, behaviors, and inclinations can maximize their particular contributions to economic value. This is certainly happening in most firms in developed economies, yet most managers (especially IT managers) have not yet come to grips with it.
The critical 20th-century management skill — making things and people fit into systems that execute efficiently — will inevitably be transcended by a different 21st-century critical management skill: creating the conditions in which people of widely varying backgrounds, behaviors, and inclinations can maximize their particular contributions to economic value. This is certainly happening in most firms in developed economies, yet most managers (especially IT managers) have not yet come to grips with it. With this Executive Report, we move away from our usual format and revisit an "ahead of the curve" Council Opinion by the Cutter Business Technology Council, which highlights what has now become a major corporate movement.