In Part 1 of this story (see ITMS, May 2001), readers learned about a process improvement project taking place in a company based in the US Midwest, along with some of the organizational dynamics involved.
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Cast of Characters
The Company
The company at center stage is a sizable manufacturing organization and is the largest employer in the area. It employs approximately 16,000 people worldwide and develops products for commercial, military, and government markets.