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Repeated Amplify contributor Ralph Menzano posits that airports can be viewed as microcosms of cities and, as such, offer important lessons to public sector entities around the world. Specifically, emulating the strategies used by airports during the pandemic could help municipalities and others become more resilient. Airport leaders moved quickly to shut down terminals and gates, adjust flight schedules and staffing, and change parking systems — then pivoted to delivering vaccines and medical supplies rather than passengers. Leaders also made sure they were ready to resume expansion plans and hit revised passenger targets as soon as restrictions eased. Menzano points to strategies and technologies other public sector entities could benefit from, including sustainable programs (airports are adopting electric vehicles to transport passengers and luggage and deploying goat herds to maintain dense scrub vegetation), virtual assistants to help customers navigate complex websites, and personnel programs that simultaneously promote equity and diversity.
May 31, 2023 | Authored By: Ralph Menzano