The use of software metrics to manage and control project development and delivery is an accepted industry-wide best practice. Even though standardized metric definitions and practices are not yet fully developed, measurement programs are evident in more than 80% of IT organizations today.
"Why should we spend time on a project review?" the support manager asked. "Last time we did a 'lessons learned' meeting in an hour. And even that was a waste of time.
Are you an IT director who has been able to hire a sufficient number of adequately trained software employees in a timely manner? If so, you are in the minority.
When we examine the assumptions underlying approaches to project management or nearly any other business process, it is clear that quite a number of people confuse formality