INTRODUCTION Over the last few years, companies in the music and entertainment industries have repeatedly sued a host of businesses such as Napster, MP3.com, and others for contributory copyright infringement.
Successful application development and maintenance (AD/M) outsourcing relationships are contractually governed by a series of measures that monitor the performance and level of service provided by the outsourcing vendor.
Editor's note: This Executive Update is an excerpt from Chapter 1 of the author's book Best Practices in Software Engineering (McGraw-Hill, forthcoming 2009); Chapter 1 discusses 50 best practices.
RESCUING PROJECTS Projects have problems. Most problems arise and are solved somewhat quickly; on some projects, however, the problems accumulate and are compounded to a point where they cannot be resolved successfully.