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Culture is defined by the customs, arts, social institutions, and achievements of a particular social group. Workplace culture is the environment that you create for your employees. This includes the mix of organizational leadership, values, traditions, beliefs, interactions, behaviors, and attitudes that contribute to the emotional and relational environment of the workplace. The authors define six drivers that determine the culture of a workplace and provide insight on how these drivers interact to create an environment that is either enabling and energizing or toxic and debilitating, with an extended discussion of the perceived value of people and teams.
The critical 20th-century management skill -- making things and people fit into systems that execute efficiently -- will inevitably be transcended by a different 21st-century critical management skill: creating the conditions in which people of widely varying backgrounds, behaviors, and inclinations can maximize their particular contributions to economic value. This is certainly happening in most firms in developed economies, yet most managers (especially IT managers) have not yet come to grips with it.