Mapping Business Architecture
The Customer Connection: Client Communications, Data Collection, and Effecting Change in the Connected Age
The rise of pervasive connectivity and social media certainly means more opportunities to look bad -- but also more opportunities to learn and look good. In this changing environment, companies that make the commitment to be a learning organization, become truly curious about their customer experience, and take on continuous improvement will be the ones that take the best advantage of "the Connected Age." In this Executive Report, we will explore what has changed about collecting customer research since the rise of the cloud and what these changes mean. We'll enumerate the many ways you can learn more than ever before about your company, your products and services, and your customers -- and how they interact.
The Customer Connection: Client Communications, Data Collection, and Effecting Change in the Connected Age
The rise of pervasive connectivity and social media certainly means more opportunities to look bad -- but also more opportunities to learn and look good. In this changing environment, companies that make the commitment to be a learning organization, become truly curious about their customer experience, and take on continuous improvement will be the ones that take the best advantage of "the Connected Age." In this Executive Report, we will explore what has changed about collecting customer research since the rise of the cloud and what these changes mean. We'll enumerate the many ways you can learn more than ever before about your company, your products and services, and your customers -- and how they interact.
Building Products That Customers Love: Strengthen Scrum with Design Thinking and Lean Startup
Building products that customers love is the mantra for this century. As such, there are no defined processes or methods that provide a magic formula for achieving this. Building innovative products still requires creative people with good leaders driving the process. Even the most popular method embraced in the IT industry -- Scrum -- does not provide the needed support.
October Is National Cyber Security Awareness Month
For those of you who track such things, October is National Cyber Security Awareness Month (NCSAM) in the US. As you know, I am really concerned with cyber security. I'm not sure, however, that we really need a precise month for this right now.
Building Products That Customers Love: Strengthen Scrum with Design Thinking and Lean Startup
Building products that customers love is the mantra for this century. As such, there are no defined processes or methods that provide a magic formula for achieving this. Building innovative products still requires creative people with good leaders driving the process. Even the most popular method embraced in the IT industry -- Scrum -- does not provide the needed support.
The Real-Time Enterprise Framework
Successful organizations have a dilemma. Should they continue growing what is making them successful, or should they disrupt the market that they are successfully leading? What if they choose to grow their current business and later get disrupted by an upstart innovation? Or what if they disrupt a successful business too early? What if they overestimate the potential of an external disruption?
Big Data and the Internet of Everything
Big Data and the Internet of Everything
Context Is Your Only True Value-Add
In his recent Cutter IT Journal article "Out of the Gate & Running Wild: Why There's No Stopping IT Now," Cutter colleague and Fellow Steve Andriole foresees and foretells a new kind of equipoise between IT and the business units it supports.
Striving for Sustainable EA
Computer Security and the Internet of Things, Part II
Recently, I commented on the increasing vulnerability of smart, Internet-connected devices for the home (see "Computer Security and the Internet of Things, Part I").
Supplier Relationship as an Asset
In a recent Advisor "Software as an Asset," I argued that most software systems are actually products that need to be managed with a product management perspective rather than a project management perspective.