For many companies, customer relationship management (CRM) can be summed up with a line that sounds like the ending of a bad science fiction movie: "If only that power could be harnessed for good."

Traditional contracts for outsourced software development focus on the desired requirements and the time and price it will take to deliver these requirements. The aims of traditional contracts are to create a predictable delivery cost and to shift the risk of cost overruns to the contracting party.

The Web has changed how we gather information, do our work, buy goods and services, connect with our friends and family, spend our leisure time, and even find a partner or lost friend. It has also transformed the business landscape by changing how organizations conduct their business, connect with their customers and suppliers, and collaborate.

The Web has changed how we gather information, do our work, buy goods and services, connect with our friends and family, spend our leisure time, and even find a partner or lost friend. It has also transformed the business landscape by changing how organizations conduct their business, connect with their customers and suppliers, and collaborate.

The Web has changed how we gather information, do our work, buy goods and services, connect with our friends and family, spend our leisure time, and even find a partner or lost friend. It has also transformed the business landscape by changing how organizations conduct their business, connect with their customers and suppliers, and collaborate.

The Web has changed how we gather information, do our work, buy goods and services, connect with our friends and family, spend our leisure time, and even find a partner or lost friend. It has also transformed the business landscape by changing how organizations conduct their business, connect with their customers and suppliers, and collaborate.

The Web has changed how we gather information, do our work, buy goods and services, connect with our friends and family, spend our leisure time, and even find a partner or lost friend. It has also transformed the business landscape by changing how organizations conduct their business, connect with their customers and suppliers, and collaborate.

This Executive Report provides a roadmap for IT action and offers a business oriented approach to maximizing the perception of IT effectiveness.

Given the potential impact of great IT or bad IT, why isn't the business community more tightly integrated with the delivery of IT services? Conversely, given the game-changing role that technology now plays within business, why aren't IT executives more proactive in tailoring their services to those business demands?

As business and technology leaders, we may occasionally be tempted to pine for the days of old when the pace of life and business was slower and when change management had more to do with the coins in our pocket than ongoing transformational change. We may long for the time before we hopped on the technology bullet train that seems to be stretching our businesses vertically and horizontally daily. Those days, of course, are gone forever.

As business and technology leaders, we may occasionally be tempted to pine for the days of old when the pace of life and business was slower and when change management had more to do with the coins in our pocket than ongoing transformational change. We may long for the time before we hopped on the technology bullet train that seems to be stretching our businesses vertically and horizontally daily. Those days, of course, are gone forever.

As business and technology leaders, we may occasionally be tempted to pine for the days of old when the pace of life and business was slower and when change management had more to do with the coins in our pocket than ongoing transformational change. We may long for the time before we hopped on the technology bullet train that seems to be stretching our businesses vertically and horizontally daily. Those days, of course, are gone forever.

As business and technology leaders, we may occasionally be tempted to pine for the days of old when the pace of life and business was slower and when change management had more to do with the coins in our pocket than ongoing transformational change. We may long for the time before we hopped on the technology bullet train that seems to be stretching our businesses vertically and horizontally daily. Those days, of course, are gone forever.

As business and technology leaders, we may occasionally be tempted to pine for the days of old when the pace of life and business was slower and when change management had more to do with the coins in our pocket than ongoing transformational change. We may long for the time before we hopped on the technology bullet train that seems to be stretching our businesses vertically and horizontally daily. Those days, of course, are gone forever.

This Executive Report provides a roadmap for IT action and

Given the potential impact of great IT or bad IT, why isn't the business community more tightly integrated with the delivery of IT services?

The value of Communities of Practice in improving knowledge sharing, employee motivation, career development and an organization's image has been validated by a number of case studies. But how do you go about it? Leave it totally to employees, and the communities may not take off. Apply excessive controls, and participants will resist the heavy hand of management.

Software development is complicated, requiring highly specialized skills. Agile methods such as Scrum advocate self-organizing, cross-functional teams and promise predictable, efficient delivery of useful functionality. To have teams composed of people who are specialists in each of the relevant skills for your project, you need to know what the skills are before you plan the iteration.

The value of Communities of Practice in improving knowledge sharing, employee motivation, career development and an organization's image has been validated by a number of case studies. But how do you go about it? Leave it totally to employees, and the communities may not take off. Apply excessive controls, and participants will resist the heavy hand of management.

According to our latest survey,1 the primary domains in which organizations use, or plan to use, text mining and analysis tools and applications fall under the three principle areas of CRM: sales, marketing, and customer service.

At the consumer and small business end of the market, customers are flocking to the public cloud due to bargain prices for a plethora of IT services, ranging from simple file backup to sophisticated ERP systems.

At the consumer and small business end of the market, customers are flocking to the public cloud due to bargain prices for a plethora of IT services, ranging from simple file backup to sophisticated ERP systems.

This Executive Report describes a practical approach that uses enterprise architecture (EA) for rapid compliance with business governance requirements, including the US Sarbanes-Oxley Act of 2002 (SOX).

This Executive Report describes a practical approach that uses enterprise architecture (EA) for rapid compliance with business governance requirements, including the US Sarbanes-Oxley Act of 2002 (SOX).

The accompanying Executive Report describes an approach that uses enterprise architecture (EA) for compliance with business governance requirements such as the US Sarbanes-Oxley Act of 2002 (SOX).