For many companies, customer relationship management (CRM) can be summed up with a line that sounds like the ending of a bad science fiction movie: "If only that power could be harnessed for good."
Advisor
An Imperative to Change
By Jim Love
Posted August 31, 2011 | Leadership | Leadership | Leadership | Leadership | Leadership |
About The Author
Jim Love teaches in the master’s program at the University of Waterloo’s Centre for Business Entrepreneurship in Technology. Mr. Love was a founding partner at Performance Advantage, a strategic IT and business consulting boutique focused on outsourcing for the mobile, social, "IT as a service" world. With more than 35 years in business and technology, he has served clients ranging from multinational firms to entrepreneurial startups. Prior to… Read More
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