This Advisor is intended primarily for customer and service provider relationship managers who are responsible for managing an outsourcing relationship. Of course, this information is also important for their senior management and their relationship management teams.

This Advisor is intended primarily for customer and service provider relationship managers who are responsible for managing an outsourcing relationship. Of course, this information is also important for their senior management and their relationship management teams.

While it is true that, to some extent, outsourcing reduces the expectation of job security among today's IT practitioners, there is also a bright side. Outsourcing can allow a workforce to reach out from a regional to a national to a global environment and build an extended enterprise that efficiently utilizes people, processes, and technology.

While it is true that, to some extent, outsourcing reduces the expectation of job security among today's IT practitioners, there is also a bright side. Outsourcing can allow a workforce to reach out from a regional to a national to a global environment and build an extended enterprise that efficiently utilizes people, processes, and technology.

Ever since computers entered corporations, the IT organization has undergone numerous waves of transformation. The current wave, however, is more akin to a sea change that is redefining the very nature and character of the IT function in businesses.

Ever since computers entered corporations, the IT organization has undergone numerous waves of transformation. The current wave, however, is more akin to a sea change that is redefining the very nature and character of the IT function in businesses.

According to a research study by KM expert Frances Horibe, nearly two-thirds of the world's workforce can now be classified as "knowledge workers," meaning that they produce more value with their heads than their hands [1]. For the last decade, management consultants and change agents alike have been advocating knowledge management, some with more success than others.

According to a research study by KM expert Frances Horibe, nearly two-thirds of the world's workforce can now be classified as "knowledge workers," meaning that they produce more value with their heads than their hands [1]. For the last decade, management consultants and change agents alike have been advocating knowledge management, some with more success than others.

IT industry

Smart companies will soon borrow the best of open source practices and begin to internalize a radical new way to develop software.