According to a research study by KM expert Frances Horibe, nearly two-thirds of the world's workforce can now be classified as "knowledge workers," meaning that they produce more value with their heads than their hands [1]. For the last decade, management consultants and change agents alike have been advocating knowledge management, some with more success than others.

According to a research study by KM expert Frances Horibe, nearly two-thirds of the world's workforce can now be classified as "knowledge workers," meaning that they produce more value with their heads than their hands [1]. For the last decade, management consultants and change agents alike have been advocating knowledge management, some with more success than others.

IT industry

Smart companies will soon borrow the best of open source practices and begin to internalize a radical new way to develop software.

To say that data quality is a huge problem is a gigantic understatement. Year after year, our surveys indicate that it continues to be the overwhelming concern among organizations developing data warehousing, BI, customer relationship management (CRM), business performance management, and a host of other information-intensive applications.

The potential advantages of offshore outsourcing (offshoring) are easy to recognize. But it is not so easy to identify the possible disadvantages. It is imperative that the decision to offshore includes a detailed analysis of the risks and potential problems. I address five of these pitfalls in this week's Advisor.

The potential advantages of offshore outsourcing (offshoring) are easy to recognize. But it is not so easy to identify the possible disadvantages. It is imperative that the decision to offshore includes a detailed analysis of the risks and potential problems. I address five of these pitfalls in this week's Advisor.