CRM As a Web Service

Paul Harmon

At the beginning of October, Siebel systems announced that it will offer its customer relationship management (CRM) modules as Web services, as part of IBM's OnDemand program.


CRM As a Web Service

Paul Harmon

At the beginning of October, Siebel systems announced that it will offer its customer relationship management (CRM) modules as Web services, as part of IBM's OnDemand program.


Alignment the Old-Fashioned Way: Aggressively Managing Risk

Robert Charette
  For more on risk management, join Cutter's Risk Management Intelligence Network.

The Zero-Trauma Company

Robert Charette

"It is not necessary to change. Survival is not mandatory." This is one of my favorite quotes by W. Edwards Deming. It gets unswervingly to the point about the need for organizations to adapt to changing circumstances, and lays out the consequences if they don't.


The Zero-Trauma Company

Robert Charette

"It is not necessary to change. Survival is not mandatory." This is one of my favorite quotes by W. Edwards Deming. It gets unswervingly to the point about the need for organizations to adapt to changing circumstances, and lays out the consequences if they don't.


Corporate Trends in Real-Time BI Applications

Curt Hall
In February and March of 2003, Cutter Consortium conducted a survey asking 152 organizations worldwide a variety of questions concerning their use of data warehousing and BI. The goal was to uncover corporate application development issues and trends as well as to discern how companies are applying real-time BI technology to new applications and domains.

In this article, I examine a number of survey findings pertaining to the corporate adoption and development of real-time BI applications. Specifically, I consider the following trends and issues:


Corporate Data Mining Trends: Part II -- Text Mining

Curt Hall
 

In the previous article, I examined corporate trends related to the use of data mining technology for analyzing structured data. In this piece, I analyze findings surrounding the corporate adoption and use of text mining technology. Findings are based on the Cutter Consortium February/March 2003 survey of 152 respondents (pared down to 119 responding organizations). Specifically, I consider these trends and issues:


Major Issues Confronting Corporate Data Warehousing and BI Efforts

Curt Hall
Despite an increased emphasis on data warehousing and BI to enhance competitiveness, organizations experience one or several issues and concerns when implementing and maintaining analytic applications.

In this article, I examine survey findings regarding the major issues and concerns that these organizations confront in their ongoing data warehousing and BI efforts.

THE MAJOR ISSUES

Figure 1 provides an overview of survey responses indicating which major issues challenge an organization in ongoing data warehousing and BI efforts.


Trends and Issues in Data Mining

Robert Austin
Cutter Business Technology Council Fellow Ken Orr has observed that a company's data is the reason information technology exists: to capture and process that data so that it can, ultimately, inform the company's decisionmakers. But as anyone in the IT profession knows, these tasks are a lot easier said than done. Too often, we succeed in only part of this mission. We capture data but then store it badly, so we cannot process it effectively.

Coaching and Team Building

Jim Highsmith
  Coaching and Team Building series: Part I Part II

Security and the Mobile Professional

Cutter Consortium

 

Many companies are worried about the challenges of securing their remotely accessed networks, and with such a wide variety of devices available to mobile professionals, the headaches for those tackling the issue are approaching migraine-like proportions. To investigate the issues surrounding securing mobile workforces, we spoke with Derek Bluestone, product manager at Fiberlink, a managed Internet-based virtual provider network (VPN) to Fortune 1000 enterprises.