The title of a recent article in The Economist reads, "Companies Hope That "Chief Customer Officers" Will Provide Better Service.
Advisor
The Customer Experience Race Is Out of the Blocks
Posted October 9, 2012 | Technology |
About The Author
Andrew Spanyi has managed or consulted on more than 125 major improvement projects, and his contribution to process management is recognized internationally. Mr. Spanyi focuses on helping leaders transform outdated, traditional mental models and behaviors to those based on enterprise business process principles. He has served clients in a broad range of industries, including aerospace, banking, government, insurance, petrochemical,… Read More
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