Arguing that one piece of the process guidance in the Information Technology Infrastructure Library (ITIL) is more important than another is like arguing the same about one piece in a jigsaw puzzle. The complementary nature of ITIL and jigsaw puzzles tells us that each piece contributes equally to the whole and each part must be treated with equal care. So, in the name of equality, we'll dispense with "important" and go with the more awkward "symbolically transformational" to argue the following.