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Ajay Mohnot

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The Quality Edge: Best Practices from High-Maturity Software Units in India
Software Configuration Management: The Key to Y2K Quality
The Quality Edge: Best Practices from High-Maturity Software Units in India

New Research

	Are Organizations' CX Management Practices Living Up to Expectations?
	Using Contact Tracing to Control Pandemics
	From Resource Efficiency to Flow Efficiency
	The Rise of the Chief Customer Officer
	The Challenges of DSS: 5 Pivotal Questions for Senior Managers
	Financial Industry AI: State of Practice 2019

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Practices
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