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Mark Cotteleer

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Cutter IT Journal: Analyzing IT ROI: Can We Prove the Value?
Analyzing IT ROI: Can We Prove the Value? -- Opening Statement
A Process-Based Approach to Business Cases
A Process-Based Approach to Business Cases
Enterprise Systems Deployment: Payback Time

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	Improving Passenger Experience in Smart Airports
	Building Trusted Partnerships with Customers
	EA and Agile: Lost in Translation; Message Not Received
	Harnessing the Benefits of Knowledge Management
	Building the IT Portfolio Plan
	How Quickly is that Oncoming Train Arriving?

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Research
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Arthur D. Little