Passenger experience has been at the center of the airport’s evolution as an ecosystem driver and will continue to be so as digital technologies drive changes in the near future. The key is to enable happy passengers by providing a great experience throughout the passenger journey and, in turn, exploit the positive correlation between passenger happiness and spend per passenger. The focus for airports will be on providing a seamless passenger experience at two key stages of travel: pre-departure and post-arrival.
Advisor
Improving Passenger Experience in Smart Airports
Posted February 26, 2018 | | Amplify
About The Author
Soumya Tapadar is a Senior Business Consultant with the Strategy and Architecture practice within the Consulting and Systems Integration Unit of Tata Consultancy Services. He has over 13 years’ business and IT consulting experience working with top-tier clients across the US, Europe, and Asia-Pacific. Mr. Tapadar has led several consulting engagements across multiple domains and has been instrumental in the development of various sales and… Read More
Rajiv Rao is a Business Consultant with the Strategy and Architecture practice within the Consulting and Systems Integration Unit of Tata Consultancy Services. He has over nine years’ experience in different sectors, including banking, oil and gas, infrastructure, and consumer goods spanning multiple roles across enterprise architecture, IT strategy, digital transformation, and digital pre-sales. Mr. Rao has supported consulting engagements by… Read More
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