Improving Passenger Experience in Smart Airports

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Improving Passenger Experience in Smart Airports

Advisor
Posted February 26, 2018 in Cutter Business Technology Journal

Passenger experience has been at the center of the airport’s evolution as an ecosystem driver and will continue to be so as digital technologies drive changes in the near future. The key is to enable happy passengers by providing a great experience throughout the passenger journey and, in turn, exploit the positive correlation between passenger happiness and spend per passenger. The focus for airports will be on providing a seamless passenger experience at two key stages of travel: pre-departure and post-arrival.